We are seeking a Customer Support Specialist to provide excellent customer service and support. You will handle customer inquiries, resolve issues, and ensure customer satisfaction.
Responsibilities
Respond to customer inquiries via email, chat, and phone
Resolve customer issues and complaints effectively
Maintain detailed records of customer interactions
Escalate complex issues to appropriate teams
Provide product information and guidance
Collect customer feedback and report trends
Requirements
2+ years of customer service experience
Excellent communication and problem-solving skills